In a recent survey of citizens across the world it was found 86% view digital delivery of public services “as equally or more important” than traditional methods of public service delivery. And most are willing to provide personal or potentially sensitive data to improve the personalization of services. For example, 73% of citizens polled would provide biometric data such as fingerprints, retinal scans, or voice identification to government in exchange for more personalized service. Of course Americans were about 10 percent less likely than their global counterparts to share personal information to improve government service delivery … I don’t blame them! Click below to read more.
Everything should be digital nowadays.